Effective: December 8, 2024
This Privacy Policy applies when you interact with Super Teacher Inc. (“Company,” “we,” “us,” or “our”) through the Super Teacher mobile application (“Mobile App”), web application available at https://superteacherapp.com/ or another URL as designated by us (“Web App” and, when referred to collectively with the Mobile App, our “App”), and any other website, application, or feature or service owned or controlled by us that posts or includes a link to this Privacy Policy (collectively, the “Services”).
Some aspects of our Services, including some aspects of our App, are intended to be used by kids under the guidance of their parents or guardians or, for users of a School Student Account (as defined below), in a school environment or otherwise a part of school-directed programming. We provide this Privacy Policy to inform parents and legal guardians (collectively, “Adults”) of children (“Child” or “Children”) and other users about our privacy practices for the Services, and as required by the Children's Online Privacy Protection Act ("COPPA") and other applicable laws. (For purposes of this Privacy Policy, a “Child” is any user younger than age 13, except where defined otherwise by applicable law.) As described below, other parts of our Services, including our getsuperteacher.com marketing website (“Website”), are directed towards Adults and our privacy practices on the Website or other Adult-directed Services differ from Services directed to Children.
By accessing or using the Services, you acknowledge that you have been provided notice of our Privacy Policy and our collection, use, and sharing of your information as described in this policy, our Terms of Use, and any additional policies and terms you may agree to.
Please review our full Privacy Policy below – but here are some key points to know:
The Services do not require Children to provide their last name, email address, or other contact information in order to participate in the lessons. We, and third-party service providers, may automatically collect IP address and similar device identifiers when a user interacts with the Services – but only for analytical and other internal-operations purposes.
We offer two versions of our Services for home use: a free, trial version (“Trial Version”) and a subscription-service which provides you and your Child with expanded access to our lesson offerings (“Paid Account”). We may collect certain additional personal information (from or with the permission of an Adult) if you choose to upgrade to a Paid Account.
The Services integrate the use of automatic speech-transcription technology with our educational lessons. For additional information on these practices, including how we use the Voice Recordings created as part of this process, please see the “Information Provided Directly” section below.
We may offer some users of the Mobile App, including Children, the opportunity to sign-up to receive push notifications on the mobile device he/she/they use to access the Mobile App. These messages will be related to Super Teacher and App content. By creating a Paid Account, an Adult grants permission for his/her/their Child to enroll in push notifications. For users of the Trial Version, notifications will be generated locally (i.e., generated on-device, without the need to collect the unique device identifier needed for server-based push notifications) and will not involve the collection of a unique user identifier, as described in more detail below. (Push notifications will not be sent to users accessing the Services via a School Student Account unless permission has previously been granted on that same device as a result of separate, home use of the Mobile App through a Paid Account or the Trial Version.) Push notifications may be disabled directly within the device settings on your device. For users with a Paid Account, you may also contact us to disable push notifications, as described in the “Parents’ Rights/Your Choices” section below.
We collect information from users directly and automatically when you use/visit the Services, and – in limited cases - from third parties (such as from Apple, if an Adult uses the Sign In With Apple feature, and as described in our “School Users” section below). Some of this information may be considered “personal information” or “personal data” under various applicable laws. We consider information that identifies you as a specific, identified individual – such as your complete name (i.e., both first and last name), phone number, and email address – to be personal information. As noted above, we do not collect this type of contact information from Children (except where asking for a parent’s contact information to send required notices). We will also treat additional information, including IP addresses, device identifiers, and Voice Recordings (described below), as “personal information” or “personal data” where required by applicable law, including pursuant to COPPA where such information is collected from a Child.
For certain types of personal information, we may de-identify or pseudonymize that information to make it non-personally identifiable, either by combining it with information about other individuals and/or by hashing the information or otherwise removing characteristics that make the information personally identifiable directly to you. We maintain and use de-identified or pseudonymized data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. We will treat de-identified or pseudonymized information as non-personal to the fullest extent allowed by applicable law.
Information Provided Directly:
Children:
(i) Generally
Please note that, as required by COPPA and other applicable laws, we will not condition a Child's activity within the Services on the Child disclosing more personal information than is reasonably necessary to participate in such activity. We use personal information only for the purpose for which it was collected and for internal purposes.
The Services do not collect complete name, address, or other contact information from Children. We may request that a Child provide their first name when participating in a lesson. (We may also collect this information from an Adult user of a Paid Account when setting up a profile.) This is collected via text submission and not Voice Recording (as defined below).
(ii) Voice Recordings
We may collect and store voice and audio recordings (“Voice Recordings”) while a Child is taking lessons through the Services and may generate automated and manual transcripts of such recordings. For Paid Account users, we may also collect and store Voice Recordings when your Child uses other features of the Services – such as our “Studio” feature, through which users can record their own audio tracks for integration into Super Teacher-provided video animations. The extent to which we retain and use such Voice Recordings is dependent on the type of account a Child is using and the feature used to create the Voice Recording, and is further detailed as follows:
Trial Version: If a Child is accessing the Services through the Trial Version (or a School Student Account), Company will collect the Voice Recording from the Child during a lesson, and will only store such Voice Recording briefly for the purposes of facilitating the Child’s interaction with that lesson. The Voice Recording is transferred to our service provider, which transcribes the Voice Recording using automatic speech-transcription technology and thereafter promptly deletes it. The transcription may be retained until the Child completes (or discontinues) the lesson and is thereafter promptly deleted as well. The Voice Recording is used to enable the Child to complete the lesson for which the Voice Recording was captured and for no other purpose. If you are a U.S.-based user, please note that our practices regarding Voice Recordings captured from users of the Trial Version of our App have been designed to comply with the Federal Trade Commission's Enforcement Policy Statement Regarding the Applicability of the COPPA Rule to the Collection and Use of Voice Recordings.
Paid Account: If, as a verified Adult, you choose to create a Paid Account, your Child will have expanded access to the Service’s lesson catalog, as well as other features – like the Studio feature – that utilize Voice Recordings:
(iii) Push Notifications
Users, including Children, may be offered the opportunity to sign-up to receive push notifications from the Services on their mobile device used to access the Services. These messages will be related to the Services and their content. The nature of these notifications and the process by which they are delivered varies somewhat between Trial Version users and Paid Account users. (For information about discontinuing push notifications, please see the Parents’ Rights/Your Choices section below. For information about push notifications and School Student Accounts, please see the School Users section below.)
Paid Account: If you are an Adult and have subscribed to a Paid Account, you agree that your Child will be able to elect to receive push notifications from us on an on-going basis (unless and until disabled as described below) and to the collection of device-related contact information necessary to send such push notifications.
Trial Version: We may also offer users of the Trial Version of our Mobile App the ability to consent to be shown notifications generated by the Mobile App. While this requires that the user grant system-level consent to receive push notifications, any notifications that our Mobile App shows to users of the Trial Version would be generated on the user’s device, rather than sent to the device from a server via a push notification service. For Trial Version users who enable push notifications, we do not collect the device identifier required to send server-generated notifications (unless and until the user subscribes to a Paid Account).
(iv) Other
Finally, while we do not collect a Child’s complete name (first and last) or email address from the Child in the ordinary operation of the Services, we reserve the right to collect this information under limited circumstances as permitted by COPPA and other applicable laws, including: to the extent reasonably necessary to protect the security of our Services, to protect against liability, or as required or permitted by law. In the event that we collect a Child’s contact information for these reasons, we will not use it for any other purpose.
Adults: We may ask Adults to provide certain personal information when they interact with the Services, such as when you choose to upgrade to a Paid Account or in areas of the Services that are reserved for and directed to Adults (including on our Website). The information we collect from Adults may include contact information (such as complete name, email address, mailing address and phone number), demographic information (including, e.g., the age of your Child(ren) who use(s) the Services), and payment information, such as your credit card number and billing address. In some cases, we may offer Adults the opportunity to share content created by Children using the Studio or other App features via built-in sharing features available through the platform on which they use the App – such as via third-party email or text-messaging client or directly to a social-media platform. These sharing features are accessible only to Adult users with a Paid Account and are not available to Children.
We use information collected from Adults:
Information We Collect Automatically:
App Users: We and our third-party service providers may automatically collect certain information (“Usage Information”) associated with the device used to access our Services. This Usage Information may include IP address and unique device identifiers (“Device IDs”) for your device. A Device ID is a number that is automatically assigned to your device, and our servers identify your device by its Device ID. Device IDs are considered personal information for Children under COPPA and other applicable laws. We may also collect other Usage Information, including the hardware model, the Internet service provider you are using, browser, and operating system you are using. We may track your use of the Services, including the features you access and how you interact with the Services. We may use Usage Information for a variety of purposes to support our internal operations, including analyzing and maintaining the function of our Services and enhancing or otherwise improving our products and services.
Website Visitors: As discussed above, our Website is Adult-directed in nature and is not intended to include features or content appealing to Children. On our Website, we may work with additional third-party analytics and advertising service providers that collect Device IDs and other information from Website visitors, as described in the section below titled “Third-Party Analytics & Advertising Providers.” (Please note that this is limited to our Adult-directed Website, and does not apply to our Web App.)
Information from Third Parties:
In some instances, we may receive personal information about an Adult user from a third party – such as when the Adult user subscribes to a Paid Account using an in-app purchase powered by the third-party platform, or uses the third party’s sign-in service to create an account within the App.
Children: Company does not disclose Children's personal information to third parties, except to service providers (“Service Providers”) who provide support for the internal operations of the Services and who do not disclose or use the Personal Information for any other purpose. Among our Service Providers are our lesson creators (“Lesson Creators”), some of whom are third-party independent contractors. We may disclose Children’s Personal Information to these Service Providers in order for them to carry out the services that they are performing on our behalf. Service Providers use Children’s personal information solely to provide support services, such as hosting the Services, developing or operating Service features, or performing other administrative services. Our Lesson Creators and other Service Providers have agreed to keep Children’s personal information they obtain from Company confidential and secure.
As discussed above, we also reserve the right in accordance with COPPA to collect and disclose a Child’s personal information to protect the safety and security of the Services, to take precautions against liability, or as required or permitted by law.
As also discussed above, Adult users with a Paid Account may have the ability to manually, affirmatively share Voice Recordings captured in a Studio project with friends or other third parties using sharing features of the Services that are reserved for and directed to Adults.
Adults: With regard to Adults who have provided personal information in connection with a Paid Account or through their use of our Website, we may share that information as disclosed at the time you provide your information or with your consent, and as described elsewhere in this Privacy Policy, including:
Non-Personal Information: We may share non-personal information, such as information about use of our Services, aggregated user statistics, or hashed and other de-identified or pseudonymized information with third parties, at our discretion.
For Children accessing the Services through a School Student Account, our practices regarding data collection, use, and sharing largely parallel our practices with regard to home users using the Trial Version of our Services, subject to a few School-specific considerations:
For Adult users accessing the Services through a relationship between School and Company, please note that:
For Adults visiting our parent-directed Website, please note that we may work with additional third-party Service Providers – such as online advertising companies, analytics providers, and other partners – to serve our ads elsewhere online and to provide us with information regarding the effectiveness of our advertisements and use of our Services. These third parties may set and access their own tracking technologies on your device (including cookies), and they may otherwise collect or have access to certain information about your use of the Website (such as Usage Information and Device Identifier). Some of these parties may collect personal information over time when you interact with our Website or other online services.
We may use a variety of third parties to perform advertising and analytics services, and some of these companies may be members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”). You may wish to visit optout.networkadvertising.org, which provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt out mechanisms for web browsers and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also wish to visit youradchoices.com, which provides the opt-out procedures for DAA members. To learn more about interest-based advertisements from participating third parties in Canada, please visit the Canadian DAA online choice page at youradchoices.ca/choices/. European Union and United Kingdom residents, please refer to the European Digital Advertising Alliance (“EDAA”) choice page at www.youronlinechoices.com/. Mobile devices may contain settings that allow you to disable tracking for advertising and/or analytics purposes. (Please note that opting out through these mechanisms does not opt you out of being served advertising and you will continue to receive generic ads while online.)
For analytics, one of the providers we may use is Google Analytics. Google Analytics uses cookies and similar technologies to collect and analyze information about the use of the Website and report on activities and trends. The Google Analytics service may also collect information about use of other websites, apps, and online services. You can learn about Google's practices here – and opt out of them if you choose by downloading the Google Analytics opt-out browser add-on.
Do Not Track (“DNT”) signals offered by some web browsers are settings that request that a website disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug-in providers, and/or other web services you encounter while browsing to stop tracking your activity. We may not alter our practices when our systems receive a “Do Not Track” signal from a visitor’s browser, except as specifically required by law. You can learn more about Do Not Track at allaboutdnt.com.
We follow commercially reasonable standards to protect the personal information submitted to us. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. We also take reasonable steps to release Children's personal information, if any, only to Service Providers and third parties who are capable of and have agreed to maintain the confidentiality and security of that information. However, no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure and Company cannot ensure or warrant the security of any information we collect. You use (and permit any Child to use) the Services and provide us information at your own risk.
We retain personal information collected from a Child only for as long as is reasonably necessary to fulfill the purpose for which the information was collected. For Voice Recordings stored as part of a Paid Account, we may retain the Voice Recording (unless it is actively deleted or the Lesson Replay feature is actively disabled by the Adult account owner) for so long as the Paid Account remains active and for a reasonable period thereafter. We will only retain other personal information for as long as a user or School's account is active (and a reasonable period thereafter) or as necessary to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. Without limiting the foregoing, for Voice Recordings stored as part of an active Paid Account for which Lesson Replay remains enabled and where the user does not actively delete particular recording(s), we may impose a maximum retention period, after which we will delete such Voice Recordings within a reasonable period of time.
Parents have the right to review and request that we delete any personal information that the Services have collected and retained about their Child. If you would like to request access to or the deletion of any personal information Company may have about your Child, please contact us at support@getsuperteacher.com. (Trial Version and Paid Account users may also delete your Super Teacher account entirely as described below.) We may ask you to provide additional information to verify that you are in fact a parent of the Child who is the subject of your request. (Please note: If you are the Parent of a Child who has used our Services through a School Student Account – and you would like to request access to personal or other information/records we may have (if any) regarding your Child’s use of our Services – please contact your Child’s School directly.)
Home users of the Services (i.e., those using the Trial Version or a Paid Account) may also delete their Super Teacher account entirely by navigating to the Parents section of the Mobile App and choosing “Manage Account” -> “Delete Account” or by completing the form available here. Note that – if you have an active subscription to a Paid Account purchased through the Mobile App – you must separately cancel renewal of your subscription to avoid further charges. In such a case, because your billing relationship is with the applicable app store (e.g., Apple or Google Play) and not us, deleting your Super Teacher account will not automatically cancel your subscription. For information on canceling a subscription purchased through Apple’s app store, please click here. For information on canceling a subscription purchased through the Google Play app store, please click here.
Company is based in the United States. Please be aware that information we collect will be transferred to and processed in the United States, as well as potentially other countries. By using the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing, and storage of your information in the United States and potentially other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to laws in those jurisdictions. Your information will also be disclosed to third parties as described in the “Sharing of Information” section above.
To the maximum extent permitted by applicable law, we reserve the right to change or modify this Privacy Policy at our discretion at any time. We will notify you of any material changes by posting the changed or modified Privacy Policy on our Services. For Adults, we may also provide notice to you in other ways, such as through contact information you have provided. Any changes will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Services after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will, to the fullest extent permitted by applicable law, constitute your consent to those changes. However, we will provide notice and obtain consent (opt-in or opt-out for Adults and prior parental consent for Children) where required by law. We encourage you to regularly review this Privacy Policy for the latest information on our privacy practices.
If you have any questions regarding this Privacy Policy and use of personal information, you can contact us at support@getsuperteacher.com
As set forth below, residents of certain jurisdictions may have additional rights and choices regarding their personal information.
Quebec residents please also see the Notice to Quebec Residents below.
You may withdraw consent at any time (subject to legal or contractual restrictions and reasonable notice). Subject to certain limits set out in the applicable laws, Canadian residents also have the right to request access to the personal information that we collect and to update or correct personal information if it is inaccurate. We may need to verify your identity before implementing your request.
Subject to applicable law, if you are a Canadian resident and would like to submit a request to access, correct, or update your personal information, or to withdraw consent to the processing of your personal data, you must submit your request to Tim Novikoff by sending an email to support@getsuperteacher.com. You may also use this contact to submit any requests for information on our privacy practices or to submit a complaint regarding our practices.
Your request or complaint must include your full name, street address, city, province or territory, postal code, and an email address so that we are able to contact you if needed regarding this request.
We cannot properly process requests or complaints that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Once your request is processed, absent exemptions, we will provide you with details regarding what personal information we have, how it is used, and with which third parties it is shared.
All Company personnel handling personal information will be subject to a duty of confidentiality and to ensure that all personal information is handled in accordance with standard security measures. By using the Services, you acknowledge and agree that your personal information will be transferred outside of Quebec.
We will only use your personal information for the purposes stated at the point of collection or as otherwise noted in this privacy policy. Subject to applicable law, if you are a Quebec resident and would like to submit a request to be informed, access, erasure, rectification, or to withdraw or restrict processing, you must submit your request by email to support@getsuperteacher.com. You may also use this contact to submit any requests for information on our privacy practices or to submit a complaint regarding our practices. Your request or complaint must include your full name, street address, city, province, postal code, and an email address so that we are able to contact you if needed regarding this request.
Our CEO is in charge of the protection of personal information. You may contact them by emailing support@getsuperteacher.com.
You may submit a complaint to the Commision d’accès à l’information du Québec (CAI) by visiting: https://www.cai.gouv.qc.ca/a-propos/nous-joindre/.
You and we confirm that it is our wish that this Privacy Policy, any terms of use, and all other related policies be drawn up in English. Vous reconnaissez avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s'y rattachent.
If you are a resident of the United Kingdom (UK) or the European Economic Area (EEA), the following information applies.
Purposes of processing and legal basis for processing: As explained above, we process personal information in various ways depending upon your use of our Services. We process personal information on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide the Services; (3) compliance with our legal obligations; and (4) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedoms related to data privacy such as for:
Right to lodge a complaint: Users that reside in the UK or the EEA have the right to seek information and assistance or lodge a complaint about our data collection and processing actions with the supervisory authority where they reside. Contact details for data protection authorities are available here.
EEA: https://edpb.europa.eu/about-edpb/board/members_en
Transfers: Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Transfers of personal data to a third country without an adequacy decision (as that term is understood pursuant to Article 45 of the General Data Protection Regulation (GDPR)) are required to be subject to appropriate safeguards such as standard contractual clauses. In certain cases, we rely on your consent to facilitate transfer, processing, and storage of your data in the United States and other jurisdictions, where laws regarding processing of personal information may be less stringent than the laws in the UK and EEA.
Data Subject Rights: You have the following rights:
Verification Procedures: We must verify your identity for everyone’s protection, so we may require you to provide us with verification information prior to accessing any records containing personal information about you. We do this by:
We will use the information you provide for verification only for the purpose of verification. We may have a reason under the law why we do not have to respond to your request or respond to it in a more limited way than you anticipated. If we do, we will explain that to you in our response.