Effective: February 9, 2024
The Services do not require Children to provide their last name, email address, or other contact information in order to participate in the lessons. We, and third-party service providers, may automatically collect IP address and similar device identifiers when a user interacts with the Services – but only for analytical and other internal-operations purposes.
We offer two versions of our Services: a free, trial version (“Trial Version”) and a subscription-service which provides you and your Child with expanded access to our lesson offerings (“Paid Account”). We may collect certain additional personal information (from or with the permission of an Adult) if you choose to upgrade to a Paid Account.
The Services integrate the use of automatic speech-transcription technology with our educational lessons. For additional information on these practices, including how we use the Voice Recordings created as part of this process, please see the “Information Provided Directly” section below.
We may offer users of the App, including Children, the opportunity to sign-up to receive push notifications on the mobile device he/she/they use to access the App. These messages will be related to Super Teacher and App content. By creating a Paid Account, an Adult grants permission for his/her/their Child to enroll in push notifications. For users of the Trial Version, notifications will be generated locally (i.e., generated on-device, without the need to collect the unique device identifier needed for server-based push notifications) and will not involve the collection of a unique user identifier, as described in more detail below. Push notifications may be disabled directly within the device settings on your device. For users with a Paid Account, you may also contact us to disable push notifications, as described in the “Parents’ Rights/Your Choices” section below.
We collect information from users directly and automatically when you use/visit the Services, and – in limited cases for Adult users – from third parties (such as from Apple if you use the Sign In With Apple feature). Some of this information may be considered “personal information” or “personal data” under various applicable laws. We consider information that identifies you as a specific, identified individual – such as your complete name (i.e., both first and last name), phone number, and email address – to be personal information. As noted above, we do not collect this type of contact information from Children (except where asking for a parent’s contact information to send required notices). We will also treat additional information, including IP addresses, device identifiers, and Voice Recordings (described below), as “personal information” or “personal data” where required by applicable law, including pursuant to COPPA where such information is collected from a Child.
For certain types of personal information, we may de-identify or pseudonymize that information to make it non-personally identifiable, either by combining it with information about other individuals and/or by hashing the information or otherwise removing characteristics that make the information personally identifiable directly to you. We maintain and use de-identified or pseudonymized data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. We will treat de-identified or pseudonymized information as non-personal to the fullest extent allowed by applicable law.
Information Provided Directly:
Please note that, as required by COPPA, we will not condition a Child's activity within the Services on the Child disclosing more personal information than is reasonably necessary to participate in such activity. We use personal information only for the purpose for which it was collected and for internal purposes.
The Services do not collect complete name, address, or other contact information from Children. We may request that a Child provide their first name when participating in a lesson. (We may also collect this information from an Adult user of a Paid Account when setting up a profile.) This is collected via text submission and not Voice Recording (as defined below).
(ii) Voice Recordings
We may collect and store voice and audio recordings (“Voice Recordings”) while your Child is taking lessons through the Services and may generate automated and manual transcripts of such recordings. For Paid Account users, we may also collect and store Voice Recordings when your Child uses other features of the Services – such as our “Studio” feature, through which users can record their own audio tracks for integration into Super Teacher-provided video animations. The extent to which we retain and use such Voice Recordings is dependent on the type of account your Child is using and the feature used to create the Voice Recording, and is further detailed as follows:
Trial Version: If your Child is accessing the Services through the Trial Version, Company will collect the Voice Recording from your Child during a lesson, and will only store such Voice Recording briefly for the purposes of facilitating your Child’s interaction with that lesson. The Voice Recording is transferred to our service provider, which transcribes the Voice Recording using automatic speech-transcription technology and thereafter promptly deletes it. The transcription may be retained until your Child completes (or discontinues) the lesson and is thereafter promptly deleted as well. The Voice Recording is used to enable your Child to complete the lesson for which the Voice Recording was captured and for no other purpose. Our practices regarding Voice Recordings captured from users of the Trial Version of our App have been designed to comply with the Federal Trade Commissions’ Enforcement Policy Statement Regarding the Applicability of the COPPA Rule to the Collection and Use of Voice Recordings.
Paid Account: If, as a verified Adult, you choose to create a Paid Account, your Child will have expanded access to the Service’s lesson catalog, as well as other app features – like the Studio feature – that utilize Voice Recordings:
(iii) Push Notifications
Users, including Children, may be offered the opportunity to sign-up to receive push notifications from the Services on their mobile device used to access the Services. These messages will be related to the Services and their content. The nature of these notifications and the process by which they are delivered varies somewhat between Trial Version users and Paid Account users. (For information about discontinuing push notifications, please see the Parents’ Rights/Your Choices section below.)
Paid Account: If you are an Adult and have subscribed to a Paid Account, you consent that your Child will be able to elect to receive push notifications from us on an on-going basis (unless and until disabled as described below) and to the collection of device-related contact information necessary to send such push notifications.
Trial Version: We may also offer users of the Trial Version of our App the ability to consent to be shown notifications generated by the App. While this requires that the user grant system-level consent to receive push notifications, any notifications that our App shows to users of the Trial Version would be generated on the user’s device, rather than sent to the device from a server via a push notification service. For Trial Version users who enable push notifications, we do not collect the device identifier required to send server-generated notifications (unless and until the user subscribes to a Paid Account).
Finally, while we do not collect a Child’s complete name (first and last) or email address in the ordinary operation of the Services, we reserve the right to collect this information under limited circumstances as permitted by COPPA, including: to the extent reasonably necessary to protect the security of our App, to protect against liability, or as required or permitted by law. In the event that we collect a Child’s contact information for these reasons, we will not use it for any other purpose.
Adults: We may ask Adults to provide certain personal information when they interact with the Services, such as when you choose to upgrade to a Paid Account or in areas of the Services that are reserved for and directed to Adults (including on our Website). The information we collect from Adults may include contact information (such as complete name, email address, mailing address and phone number), demographic information (including, e.g., the age of your Child(ren) who use(s) the Services), and payment information, such as your credit card number and billing address. In some cases, we may offer Adults the opportunity to share content created by Children using the Studio or other App features via built-in sharing features available through the platform on which they use the App (e.g., iOS or Android) – such as via third-party email or text-messaging client or directly to a social-media platform. These sharing features are accessible only to Adult users with a Paid Account and are not available to Children.
We use information collected from Adults:
Information We Collect Automatically:
App Users: We and our third-party service providers may automatically collect certain information (“Usage Information”) associated with the mobile device used to access our Services. This Usage Information may include IP address and unique device identifiers (“Device IDs”) for your device. A Device ID is a number that is automatically assigned to your device, and our servers identify your device by its Device ID. Device IDs are considered personal information for Children under COPPA. We may also collect other Usage Information, including the hardware model, the Internet service provider you are using, browser, and operating system you are using. We may track your use of the Services, including the features you access and how you interact with the Services. We may use Usage Information for a variety of purposes to support our internal operations, including analyzing and maintaining the function of our Services and enhancing or otherwise improving our products and services.
Website Visitors: As discussed above, our Website is Adult-directed in nature and is not intended to include features or content appealing to Children. On our Website, we may work with additional third-party analytics and advertising service providers that collect Device IDs and other information from Website visitors, as described in the section below titled “Third-Party Analytics & Advertising Providers.”
Information from Third Parties:
In some instances, we may receive personal information about an Adult user from a third party – such as when the Adult user subscribes to a Paid Account using an in-app purchase powered by the third-party platform, or uses the third party’s sign-in service to create an account within the App.
Children: Company does not disclose Children's personal information to third parties, except to service providers (“Service Providers”) who provide support for the internal operations of the Services and who do not disclose or use the Personal Information for any other purpose. Among our Service Providers are our lesson creators (“Lesson Creators”), some of whom are third-party independent contractors. We may disclose Children’s Personal Information to these Service Providers in order for them to carry out the services that they are performing on our behalf. Service Providers use Children’s personal information solely to provide support services, such as hosting the Services, developing or operating Service features, or performing other administrative services. Our Lesson Creators and other Service Providers have agreed to keep Children’s personal information they obtain from Company confidential and secure.
As discussed above, we also reserve the right in accordance with COPPA to collect and disclose a Child’s personal information to protect the safety and security of the Services, to take precautions against liability, or as required or permitted by law.
As also discussed above, Adult users may have the ability to manually, affirmatively share Voice Recordings captured in a Studio project with friends or other third parties using sharing features of the Services that are reserved for and directed to Adults.
Non-Personal Information: We may share non-personal information, such as information about use of our Services, aggregated user statistics, or hashed and other de-identified or pseudonymized information with third parties, at our discretion.
For Adults visiting our parent-directed Website, please note that we may work with additional third-party Service Providers – such as online advertising companies, analytics providers, and other partners – to serve our ads elsewhere online and to provide us with information regarding the effectiveness of our advertisements and use of our Services. These third parties may set and access their own tracking technologies on your device (including cookies), and they may otherwise collect or have access to certain information about your use of the Website (such as Usage Information and Device Identifier). Some of these parties may collect personal information over time when you interact with our Website or other online services.
We may use a variety of third parties to perform advertising and analytics services, and some of these companies may be members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”). You may wish to visit optout.networkadvertising.org, which provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt out mechanisms for web browsers and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also wish to visit youradchoices.com, which provides the opt-out procedures for DAA members. Mobile devices may contain settings that allow you to disable tracking for advertising and/or analytics purposes. (Please note that opting out through these mechanisms does not opt you out of being served advertising and you will continue to receive generic ads while online.)
Do Not Track (“DNT”) signals offered by some web browsers are settings that request that a website disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug-in providers, and/or other web services you encounter while browsing to stop tracking your activity. We may not alter our practices when our systems receive a “Do Not Track” signal from a visitor’s browser, except as specifically required by law. You can learn more about Do Not Track at allaboutdnt.com.
We follow commercially reasonable standards to protect the personal information submitted to us. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. We also take reasonable steps to release Children's personal information, if any, only to Service Providers and third parties who are capable of and have agreed to maintain the confidentiality and security of that information. However, no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure and Company cannot ensure or warrant the security of any information we collect. You use (and permit your Child to use) the Services and provide us information at your own risk.
We retain personal information collected from a Child only for as long as is reasonably necessary to fulfill the purpose for which the information was collected. For Voice Recordings stored as part of a Paid Account, we may retain the Voice Recording (unless it is actively deleted or the Lesson Replay feature is actively disabled by the Adult account owner) for so long as the Paid Account remains active and for a reasonable period thereafter. We will only retain other personal information for as long as your account is active (and a reasonable period thereafter) or as necessary to provide you the Services, comply with our legal obligations, resolve disputes and enforce our agreements. Without limiting the foregoing, for Voice Recordings stored as part of an active Paid Account for which Lesson Replay remains enabled and where the user does not actively delete particular recording(s), we may impose a maximum retention period, after which we will delete such Voice Recordings within a reasonable period of time.
Parents have the right to review and request that we delete any personal information that the Services have collected and retained about their Child. If you would like to request access to or the deletion of any personal information Company may have about your Child, please contact us at firstname.lastname@example.org. (You may also delete your Super Teacher account entirely as described below.) We may ask you to provide additional information to verify that you are in fact a parent of the Child who is the subject for your request.
You may also delete your Super Teacher account entirely by navigating to the Parents section of the App and choosing “Delete Account” or by completing the form available here. Note that – if you have an active subscription to a Paid Account – you must separately cancel renewal of your subscription to avoid further charges. Because your billing relationship is with the applicable app store (e.g., Apple or Google Play) and not us, deleting your Super Teacher account will not automatically cancel your subscription. For information on canceling a subscription purchased through Apple’s app store, please click here. For information on canceling a subscription purchased through the Google Play app store, please click here.